Refund policy


All sales are final.

Due to the nature of trading card game (TCG) products, including Pokémon cards and sealed items, we do not accept returns, exchanges, or refunds once an order has been placed and processed.

TCG products are susceptible to tampering, resealing, card swapping, and condition manipulation, therefore we enforce a strict no return policy to protect the integrity of our inventory and customers.

By completing a purchase on our website, you agree to the following:

  • No returns or exchanges are accepted for any reason, including but not limited to:

    • Change of mind

    • Pull rates, card contents, or pack luck

    • Grading expectations or card condition preferences

    • Accidental or duplicate orders

  • No refunds will be issued for opened or sealed TCG products.

  • Orders cannot be canceled once they have been processed or shipped.

  • Shipping delays or carrier issues are outside of our control and are not grounds for a refund.

Damaged or Incorrect Orders

If you receive an item that is damaged during transit or incorrect, you must contact us within 48 hours of delivery at [your support email] with:

  • Your order number

  • Clear photos of the item(s) and packaging

Approved issues will be resolved at our discretion, which may include a replacement or store credit. No cash refunds will be issued.

Sealed Product Disclaimer

All sealed Pokémon and TCG products are guaranteed to be factory sealed at the time of shipment. Once opened, the product is not eligible for any form of return or refund.

Contact Information

If you have any questions regarding this policy, please contact us at:
[email protected]